Effective Date
May 2026
Last Updated
July 2026
These Terms of Service (“Terms”) govern your use of services provided by Tended LLC (“Tended,” “we,” “our,” or “us”).
By submitting a questionnaire, paying an application fee, requesting or accepting introductions, participating in interviews or paid trials, hiring or engaging a caregiver introduced through Tended, or otherwise participating in the Tended placement process, you agree to these Terms.
These Terms apply to both Families and Caregivers unless otherwise stated.
1. Overview
Tended is a referral and placement support service that thoughtfully introduces Families and Caregivers for childcare and household support roles.
Depending on the needs of a Placement, Tended may provide matching support, introductions, interview guidance, educational resources, onboarding support, reference conversations, screening coordination, communication coaching, and other services related to caregiver placement and family support.
Tended is not the employer of any Caregiver and does not supervise, direct, or control a Caregiver’s work after Placement.
All employment decisions and responsibilities—including hiring, compensation, scheduling, supervision, payroll, taxes, insurance, workplace compliance, and related legal obligations—remain solely between the Family and the Caregiver.
Tended relies on information provided by Families, Caregivers, references, and third-party providers and is not responsible for inaccuracies, omissions, or misrepresentations supplied by others.
Tended’s goal is to foster thoughtful, respectful, and lasting relationships between Families and Caregivers through a placement process grounded in trust, transparency, and mutual respect.
2. Definitions
Family
An individual, parent, guardian, or household seeking childcare or household support services through Tended.
Caregiver
A nanny, babysitter, newborn care specialist, family assistant, house manager, household manager, doula, or other caregiving professional introduced through Tended.
Introduction
Any instance in which Tended shares profiles, resumes, references, contact information, or otherwise facilitates communication between a Family and a Caregiver.
Placement
A Placement occurs when a Family and Caregiver introduced through Tended mutually agree to move forward with an ongoing role, including full-time, part-time, temporary, live-in, live-out, or trial-to-hire positions.
Projected First-Year Gross Compensation
The total compensation the Family and Caregiver agree will be paid during the first twelve (12) months of employment at the time a Placement is accepted, including, where applicable, the agreed hourly rate, regularly scheduled weekly hours, and any regularly anticipated overtime or other guaranteed compensation.
3. Application Fees
Families
A non-refundable $200 Family Application Fee is required to begin Tended’s review and matching process.
The Family Application Fee:
Covers intake, consultation, matching preparation, and administrative support.
Is credited toward the placement fee if a Placement occurs.
Does not guarantee introductions, interviews, or Placement.
Caregivers
A non-refundable $25 Caregiver Application Fee is required to be considered for placement opportunities unless waived by Tended.
Submission of an application does not guarantee interviews, introductions, or Placement.
Tended may waive the Caregiver Application Fee at its discretion.
4. Placement Fees & Payment
Placement Fee
Unless otherwise agreed in writing, Tended’s placement fee is 10% of the Caregiver’s Projected First-Year Gross Compensation.
Minimum placement fees are:
Full-Time (30 or more hours per week): $5,000
Part-Time (under 30 hours per week): $3,000
If the agreed compensation changes before the Caregiver’s start date, Tended may recalculate the placement fee based on the updated Projected First-Year Gross Compensation.
Tended reserves the right to update its pricing for future placements.
When the Placement Fee Is Earned
The placement fee is earned when a Family and Caregiver introduced through Tended mutually agree to move forward with an ongoing role, regardless of the Caregiver’s official start date.
If a Family and Caregiver mutually agree to a Placement after being introduced by Tended, the placement fee remains due regardless of whether the Family and Caregiver later modify the role, delay the start date, or end the employment shortly after it begins.
Payment
The placement fee is due within three (3) business days after the Family and Caregiver mutually agree to move forward with a Placement, unless otherwise agreed in writing.
Payment shall be made through Tended’s secure Stripe payment link unless Tended agrees in writing to another payment method.
Failure to pay constitutes a material breach of these Terms.
Unpaid balances may accrue interest at the maximum rate permitted by law. Families are responsible for reasonable costs incurred in collecting unpaid amounts to the extent permitted by law.
Refunds
Application fees are non-refundable.
Placement fees are non-refundable once earned.
At its sole discretion, Tended may offer additional Placement Support or another remedy if a Placement ends shortly after it begins.
5. 60-Day Placement Support
Tended provides continued Placement Support during the first sixty (60) calendar days following a Placement to help Families and Caregivers navigate the early stages of a new working relationship.
While Tended is committed to thoughtful, lasting matches, no Placement or ongoing working relationship can be guaranteed.
If a Placement ends within the first sixty (60) calendar days, Tended may, at its discretion, provide additional Placement Support for the original role. This may include identifying and introducing additional qualified Caregivers.
Additional Placement Support applies only to the original role as initially agreed upon. If there are material changes to the schedule, compensation, responsibilities, location, working conditions, or other key terms of the role, Tended may determine that a new search or placement fee is required.
Additional Placement Support is intended to support successful long-term placements. It is offered as a courtesy and is not a refund, credit, guarantee of placement, or guarantee of future introductions.
Tended reserves the right to decline additional Placement Support if either party:
Violates these Terms;
Circumvents or attempts to circumvent Tended;
Provides materially inaccurate or misleading information;
Creates or permits unsafe, unlawful, or inappropriate working conditions; or
Materially changes the role after a Placement has been accepted.
6. Anti-Circumvention
Tended invests significant time and resources in identifying, evaluating, and introducing Families and Caregivers. To protect that investment, the following terms apply.
For twelve (12) months following any Introduction, a Family may not directly or indirectly hire, employ, engage, retain, refer, or otherwise enter into a working relationship with a Caregiver introduced by Tended outside the Tended placement process without payment of the applicable placement fee.
Likewise, a Caregiver may not directly or indirectly accept employment or paid work with a Family introduced through Tended outside the Tended placement process.
Any working relationship established between a Family and Caregiver introduced through Tended within twelve (12) months of an Introduction will be considered a Tended Placement and remains subject to Tended’s placement fee.
This provision applies regardless of whether the Family and Caregiver initially decline to move forward and later establish a working relationship within the twelve (12)-month period.
Families and Caregivers may not share Tended materials, caregiver profiles, resumes, references, or contact information with third parties for the purpose of circumventing the Tended placement process.
7. References & Screening
As part of its placement process, Tended may review references, conduct reference conversations, verify credentials where appropriate, and coordinate third-party background or driving record screenings.
Reference conversations conducted by Tended are intended to support thoughtful matching but do not replace a Family’s own hiring decisions or due diligence.
For applicable California nanny placements, Tended requires Caregivers to be TrustLine registered or a current TrustLine applicant before Placement.
Caregivers are responsible for any applicable TrustLine application, fingerprinting, Live Scan, or related fees unless otherwise agreed by Tended.
Tended relies on information provided by Families, Caregivers, references, and third-party screening providers and does not guarantee the accuracy, completeness, or future performance of any Caregiver, reference, or screening result.
8. Placement Responsibilities
Families agree to:
Provide accurate information about the role, schedule, compensation, responsibilities, working conditions, and household expectations.
Provide a safe, respectful, and lawful working environment.
Pay Caregivers legally, accurately, and on time.
Comply with all applicable federal, state, and local employment laws.
Reimburse approved work-related expenses incurred on the Family’s behalf.
Notify Tended of interviews, trials, offers, accepted offers, start dates, and any material changes to the role.
Promptly notify Tended of any concerns that may materially affect a Placement, including if the Family decides not to move forward or if the Placement ends during the first sixty (60) calendar days.
Caregivers agree to:
Provide accurate and truthful application information.
Notify Tended of any material changes to their availability, qualifications, or ability to fulfill a role.
Communicate professionally and honestly.
Cooperate with applicable reference, screening, and TrustLine requirements.
Notify Tended if contacted directly by a Tended-introduced Family regarding employment or ongoing work opportunities.
Families and Caregivers agree to participate honestly, professionally, and respectfully throughout the Tended placement process.
Families and Caregivers remain solely responsible for their employment relationship and any applicable payroll, tax, insurance, wage and hour, or other legal obligations.
9. Confidentiality & Intellectual Property
Families and Caregivers agree to keep confidential any personal, household, financial, medical, childcare, employment, or other sensitive information learned through the Tended placement process.
Tended’s questionnaires, worksheets, onboarding materials, guides, caregiver profiles, educational resources, certifications, and other proprietary materials remain the intellectual property of Tended LLC and may not be copied, reproduced, distributed, published, sold, shared, or used to create competing services without Tended’s prior written permission.
Tended will handle personal information with reasonable care and discretion.
10. Right to Decline or Discontinue Services
Tended carefully curates each Placement with the goal of creating successful, long-term relationships between Families and Caregivers.
Accordingly, Tended reserves the right to decline, pause, or discontinue services at any time if a Family, Caregiver, role, communication, conduct, safety concern, or working environment is inconsistent with Tended’s values, standards, or placement process.
Tended may also decline to facilitate or continue a Placement if, in its sole judgment, the Placement is not in the best interest of either the Family or the Caregiver.
11. Disclaimer of Warranties & Limitation of Liability
Tended makes thoughtful, good-faith efforts to identify and introduce Families and Caregivers who appear to be well matched based on the information available at the time of Placement.
However, Tended does not guarantee:
the accuracy or completeness of information provided by Families, Caregivers, references, or third parties;
the future performance, conduct, availability, honesty, or suitability of any Family or Caregiver;
the success, duration, or outcome of any Placement; or
that any Placement will meet either party’s expectations.
To the fullest extent permitted by applicable law, Tended shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to its services or any relationship between a Family and Caregiver.
To the fullest extent permitted by applicable law, Tended’s total aggregate liability arising from any claim related to its services shall not exceed the total application and placement fees actually paid to Tended for the applicable Placement.
12. Indemnification
Families and Caregivers agree to indemnify, defend, and hold harmless Tended LLC and its owners, employees, contractors, and representatives from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of:
their employment or working relationship;
their violation of these Terms;
their violation of applicable law; or
their negligent, unlawful, or intentional acts or omissions.
13. Governing Law & Dispute Resolution
These Terms shall be governed by and interpreted in accordance with the laws of the State of California, without regard to its conflict of law principles.
Before initiating legal proceedings, the parties agree to make a good-faith effort to resolve any dispute through informal communication.
If a dispute cannot be resolved informally, any legal action arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Los Angeles County, California, and the parties consent to the jurisdiction of those courts.
14. Changes to These Terms
Tended may update these Terms from time to time.
The most current version will be posted on Tended’s website and will apply to future services.
Continued use of Tended’s services after updated Terms become effective constitutes acceptance of the revised Terms.
15. Entire Agreement
These Terms constitute the entire agreement between Tended and the applicable Family or Caregiver regarding Tended’s services and supersede all prior or contemporaneous discussions, communications, representations, or understandings relating to those services, except as otherwise agreed in writing.
16. Contact
Tended LLC
Los Angeles, California